Ordering, delivery and replacement terms

Minimum order

• The minimum order is 10 units per gift, not across the order. Two different gifts are two separate minimums.
• Prices shown on the catalogue are per unit at 50 units, before GST. Fifty is where those rates apply, not a minimum.
• Branding setup charges are one-off per order rather than per unit, and are quoted separately.

Sample orders

You may request a physical sample before confirming a bulk gifting order.

• Samples are prepared using the selected plant, pot, packaging and branding specifications, subject to availability.
• Sample, customization and delivery charges must be paid in advance.
• If sample charges are adjustable against the final bulk order, this will be stated separately in the quotation.
• Branding artwork must be supplied in a clear, high-resolution format. Production begins only after the customer approves the artwork or digital mockup.
• Sample preparation timelines depend on the selected pot, printing method, packaging and plant availability.
• Plants are natural products. Their height, spread, leaf pattern and colour may vary slightly from the sample and catalogue photographs.
• The sample is intended to confirm the overall combination, branding, packaging and presentation. Exact replication of natural plant characteristics cannot be guaranteed.
• Changes requested after sample approval may affect the price and delivery schedule.
• Sample approval does not reserve stock. The bulk order is confirmed only after written approval and receipt of the agreed advance payment.

Payment

• A 50% advance confirms the order. The balance is payable before dispatch.
• The bulk order is confirmed only after written approval of the specifications and receipt of the advance.
• Sample, customization and delivery charges are paid in advance.

Delivery

• Bulk delivery is available across Delhi NCR at an additional charge payable by the customer.
• Delivery charges are calculated separately according to the order quantity, destination, number of delivery locations, vehicle requirement, access conditions and unloading requirements.
• Delivery dates are confirmed only after the order, artwork, payment and final specifications have been approved.
• The customer must provide an accurate address, recipient contact details, preferred delivery time and any entry or unloading instructions.
• Parking fees, entry charges, labour, floor delivery or special unloading arrangements may be charged separately where applicable.
• Delivery to multiple offices or individual addresses must be discussed in advance and will be quoted separately.
• ManBhawan Nursery will make reasonable efforts to meet the confirmed schedule. Delays caused by incorrect customer information, restricted access, recipient unavailability, severe weather, traffic restrictions or circumstances beyond our reasonable control will not qualify for compensation.
• The customer or an authorised representative should inspect and acknowledge the order at the time of delivery.

Plant variations

Plants are living products. Minor variations in height, spread, leaf count, colour, shape and flowering are natural and are not considered defects. Flowering plants may be supplied without flowers depending on season and availability.

Damage and replacement

Report any shortage, breakage or serious transit damage within 24 hours of delivery, with photographs and your order or invoice number.

• Any visible shortage, breakage or serious transit damage must be reported within 24 hours of delivery.
• The claim must include the order or invoice number, affected quantity and clear photographs or videos of the damaged product and packaging.
• Customers should retain the affected product and packaging until the claim has been reviewed.
• After verification, ManBhawan Nursery may replace the affected units, issue a credit or provide another mutually agreed resolution.
• Replacement is limited to verified shortages, broken pots, seriously damaged plants or incorrect items attributable to ManBhawan Nursery or its delivery arrangement.
• Minor cosmetic differences, natural plant variation, a small number of damaged leaves, seasonal absence of flowers or changes occurring after accepted delivery do not normally qualify for replacement.
• Replacement does not apply to damage caused by improper handling, delayed unpacking, insufficient watering, overwatering, unsuitable light, extreme temperatures, relocation or neglect after delivery.
• Where delivery is arranged independently by the customer, responsibility transfers when the goods are handed over to the customer's transporter. Transit-related claims must then be raised with that transporter.
• Replacement timelines depend on stock and plant availability. Where the identical item is unavailable, an equivalent alternative or credit may be offered with the customer's agreement.